Our Smartboxes are stored at our clean and secure storage facilities:
Smartbox Sydney Warehouse:
Roberts Distribution Centre, Unit 7A / 81-85 Roberts Road,
Greenacre, NSW 2190
Smartbox Melbourne Warehouse:
2-6 Lionel Road, Mt Waverley, VIC 3149
Sales and Customer Service team:
Sydney Warehouse Hours: (Advance booking required)
Melbourne Warehouse Hours: (Advance booking required)
Simply contact our operations team and we will arrange re-delivery of your Smartbox. You also have the option of taking advantage of our unloading service or emptying your Smartbox on site at our secure warehouses.
We can take care of your Smartbox for as long as you like. It will be locked in our secure storage facility until you need it back.
You need to make an appointment with Smartbox to enter the storage facility to retrieve or add items into your Smartbox storage module. You will be asked for ID so we can ensure your belongings are not accessed by an unauthorised person.
Yes! There is 24/7 coverage so your personal items are protected.
Accessing your Smartbox at our warehouse is easy and free. Just give us a call in advance with 2 working days’ notice, and we will arrange for your unit to be available for access at our warehouse within business hours.
We will require at least 2 weeks notice when having the unit brought to your residence for access (this may incur a varying fee based on your proximity to our warehouse).
Check out our how it works page or contact us on 1300 880 800 we’re happy to help.
