Our Smartbox mobile self storage service remains open for business in Sydney & Melbourne offering Contact-Free storage solutions.

Frequently Asked Questions

Smartbox Mobile Self Storage

We have three sizes of Smartbox.

The Baby Box

Outside measurements: 1.8m long x 1.8m wide x 2.3m high.

Internal measurements: 1.7m long x 1.7m wide x 2.1m high.

You can generally fit all the belongings from a studio to 1 bedroom home into one Baby Smartbox.

The Standard Box

Outside measurements: 3m long x 1.8m wide x 2.3m high.

Internal measurements: 2.9m long x 1.8m wide x 2.1m high.

You can generally fit all the belongings from a 1 – 2 bedroom home into one Standard Smartbox.

The Super Box*

Outside measurements: 4.4m long x 2.3m wide x 2.1m high.

Internal measurements: 4.3m long x 2.2m wide x 2.0m high.

You can generally fit all the belongings from a studio to a 2 bedroom home into one Super Smartbox.
* Super Boxes are only available in Sydney

See our how it works page for more information.

You can book online or contact us on 1300 880 800.

Storage starts from just $3.30 per day. See our booking page for more information on pricing.

You can have a Smartbox delivered to anywhere in metropolitan Sydney or Melbourne. There may be a cost added for delivery of your Smartbox, depending upon what suburb you are in and how long you want to store with us. Contact us for full details.

We will leave our mobile trailer containing your Smartbox at your place. The trailer is about 6m long from tow bar to the end of the ramp and 3.2m high from the tyres to the roof. This is the equivalent of at least two car spaces. Our driver will need to be able to hook up to the trailer as well, so the more room, the better. Our customer service team will discuss access with you when we make the booking.

We can send your Smartboxes to different places. Please call us on 1300 880 800 to check. Extra charges may apply.

Packing and Picking Up

You have up to one day (24 hours) to pack your Smartbox, then we’ll collect it from you.

Your Smartbox is easy to access. The Smartbox floor is just 40cm off the ground and comes with a small, easy in-built ramp.

When you’ve finished packing, we require you to use two padlocks to lock your Smartbox – we can supply padlocks or you can provide your own. As the sole key holder you will be the only one with access to the box.

Read our packing tips for more information on the best way to pack your Smartbox.

No problem. If you need another Smartbox, contact us and we’ll drop one off for you. Remember that you get discounted rates for more than one Smartbox!

Yes there are some items that you are prohibited from storing in a Smartbox.  These include perishables, flammables and liquids. See our prohibited items page for more information.

We can send your Smartboxes to different places. Please call us on 1300 880 800 to check. Extra charges may apply.

The Smartbox Storage Facility

Our Smartboxes are stored at our clean and secure storage facilities:

Smartbox Sydney Warehouse:
Roberts Distribution Centre, Unit 7A / 81-85 Roberts Road,
Greenacre, NSW 2190

Smartbox Melbourne Warehouse:
Building 39-40, 9 Ashley Street,
West Footscray, Melbourne VIC 3012

Sales and Customer Service team:

  • Open Monday to Friday: 7am – 5pm
  • Open Saturday: 9am – 1pm
  • Closed on Sunday and public holidays

Sydney Warehouse Hours: (Advance booking required)

  • Monday to Friday: 7am – 4.30pm
  • Saturday: 8.30am – 12pm
  • Closed on Sunday and public holidays

Melbourne Warehouse Hours: (Advance booking required)

  • Monday to Friday: 7am – 4.30pm
  • Saturday: 8.30am – 12pm
  • Closed on Sunday and public holidays

Simply contact our operations team and we will arrange re-delivery of your Smartbox. You also have the option of taking advantage of our unloading service or emptying your Smartbox on site at our secure warehouses.

We can take care of your Smartbox for as long as you like. It will be locked in our secure storage facility until you need it back.

Accessing Your Smartbox

Accessing your Smartbox at our warehouse is easy and free. Just give us a call in advance with 2 working days’ notice, and we will arrange for your unit to be available for access at our warehouse within business hours.

We will require at least 2 weeks notice when having the unit brought to your residence for access (this may incur a varying fee based on your proximity to our warehouse).

Check out our how it works page or contact us on 1300 880 800 we’re happy to help.